This incident has been resolved.
Jun 18, 00:38 UTC
Host sl-us-south-1-data.5.dblayer.com is now be back online. All capsules should be started and deployments should be resuming normal operations.
Jun 17, 21:01 UTC
The host is back online. We are performing some necessary corrections as a consequence of replacing the RAID controller. This work will be finished at approximately 20:00 UTC. All capsules are currently being started and should resume operating on sl-us-south-1-data.5.dblayer.com by 20:30 UTC.
Jun 17, 19:30 UTC
The issue has been identified and a fix is being implemented.
Jun 17, 17:22 UTC
We have identified a potential issue with the RAID controller on sl-us-south-1-data.5.dblayer.com. We are working with Softlayer to remediate the issue. During this time, deployments using this host should remain operational and your databases should failover as intended. As always, If you have questions about the outage, please contact email@example.com
so we can answer your questions.
Jun 17, 17:21 UTC